CASTNET MANAGED LIVESTREAM PRODUCTION — SERVICE AGREEMENT

This Service Agreement ("Agreement") is entered into between CastNET Productions ("Provider") and [Client Name] ("Client") as of the date signed below. This Agreement governs all aspects of the managed livestream production service, including equipment use, software licensing, service infrastructure, and related operational provisions.

1. SERVICES PROVIDED

Provider agrees to deliver managed livestream production services ("Services") as described in the selected service tier ([Tier]), which may include but is not limited to:

• Configuration, deployment, and ongoing management of streaming equipment, software, and supporting infrastructure
• Remote multi-camera switching, production management, and automated scene control
• Continuous system monitoring, automated fault detection, crash recovery, and preventive health diagnostics
• Phone-based control interface for camera switching, fish scoring, and sponsor overlay management
• Bidirectional audio communication infrastructure for real-time production coordination
• Ongoing technical support, remote troubleshooting, software updates, and system optimization

Services are delivered through Provider's proprietary managed infrastructure platform, which requires persistent connectivity between production equipment and Provider's service network to function. Client acknowledges that Services cannot operate independently of Provider's infrastructure.

2. EQUIPMENT & SOFTWARE OWNERSHIP

1. Provider-Owned Equipment: Any hardware provided by Provider (including but not limited to streaming computers, video switchers, cameras, networking devices, audio equipment, and peripheral accessories) remains the exclusive property of Provider throughout the term of this Agreement and after termination. Client may not sell, modify, disassemble, reflash, factory-reset, reformat, or grant third-party access to Provider-owned equipment. Client shall not alter system configurations, remove installed software, create additional user accounts, or change network settings on Provider-owned equipment without prior written authorization.
2. Client-Owned Equipment: If Client provides their own hardware for integration with Services, Client retains ownership of that hardware. However, all software, system configurations, automation scripts, service agents, monitoring utilities, network profiles, overlays, templates, and custom integrations installed by Provider (collectively, "CastNET Software") remain the exclusive intellectual property of Provider.
3. CastNET Software License: Client receives a non-exclusive, non-transferable, revocable license to use CastNET Software solely in connection with active Services. This license terminates immediately upon termination of this Agreement. CastNET Software may include background services, system agents, and diagnostic utilities that operate continuously to ensure service reliability.
4. No Reverse Engineering: Client agrees not to copy, reverse-engineer, decompile, extract, or attempt to replicate Provider's software, automation systems, service agents, production methods, or infrastructure configurations.
5. Equipment Condition: Client assumes responsibility for the physical care of Provider-owned equipment while in Client's possession. Loss, theft, or damage beyond normal wear will be billed at current replacement cost. Provider maintains the right to inspect, service, update, or retrieve equipment at any time with reasonable notice.

3. SERVICE INFRASTRUCTURE & REMOTE MANAGEMENT

1. Managed Service Model: CastNET operates as a fully managed production platform. To deliver reliable, professional-quality streaming services, Provider deploys and maintains a comprehensive service infrastructure across all production equipment. This infrastructure is integral to the Services and cannot be separated from them.
2. Remote Administration: Provider maintains continuous administrative access to all production systems, including but not limited to: remote desktop, secure shell (SSH), and automated management agents. This access is used for service delivery, system maintenance, software deployment, configuration management, performance optimization, and fault resolution.
3. System Health Monitoring: Production equipment runs Provider's proprietary monitoring and diagnostic services that continuously track system health metrics including but not limited to: CPU and memory utilization, storage capacity, network connectivity and throughput, running processes and services, hardware peripheral status, software version compliance, and thermal performance. These services operate automatically and are necessary for the proactive identification and resolution of issues that could impact stream quality.
4. Network Infrastructure: Provider may deploy network management tools on production systems and associated network infrastructure to ensure optimal performance, including DNS management services, traffic analytics, bandwidth monitoring, and connection quality assessment. Where Provider supplies networking equipment, all network traffic may be routed through Provider-managed services for quality assurance, performance optimization, and security purposes.
5. Automated Maintenance: Provider deploys automated maintenance services that perform routine tasks including but not limited to: software updates, configuration synchronization, log management, cache maintenance, and system health verification. These services may execute at any time and are designed to be non-disruptive to active production.
6. Service Continuity: Provider's service infrastructure includes redundancy and self-repair capabilities to ensure uninterrupted service delivery. If any component of the service infrastructure is interrupted, disabled, or removed — whether intentionally or accidentally — other components may automatically restore service functionality. Client agrees not to interfere with, disable, remove, or obstruct any component of Provider's service infrastructure.
7. Remote Control Capabilities: As part of the managed service, Provider retains the ability to remotely manage production systems, including but not limited to: initiating or terminating streaming sessions, deploying software updates, adjusting system configurations, restarting services, performing diagnostic procedures, and securing equipment in the event of suspected unauthorized access or equipment misuse. Provider may exercise these capabilities at its discretion to protect equipment, maintain service quality, or enforce the terms of this Agreement.

4. DATA COLLECTION & ANALYTICS

1. Operational Data: In the course of delivering Services, Provider automatically collects operational and diagnostic data from production systems, including but not limited to: system performance metrics, application logs, error reports, network utilization statistics, connected device information, storage usage, session metadata, and equipment utilization patterns. This data is used to maintain service quality, optimize performance, diagnose issues, and improve Provider's services.
2. Production Analytics: Provider may collect and analyze production-related data including stream quality metrics, viewer statistics, encoding performance, bandwidth utilization, content delivery analytics, and related operational measurements. This data supports service optimization and may be used to generate performance reports for Client.
3. Audio & Communication Data: Where bidirectional audio services are utilized, audio streams are routed through Provider's infrastructure for processing, delivery, and quality assurance. Provider may process audio data for automated production features including voice-activated controls, audio level monitoring, and communication routing. Audio data may be temporarily stored for service delivery purposes and quality assurance review.
4. Telemetry & Location Services: Where integrated with marine electronics or GPS-enabled equipment, Provider may collect navigational and environmental telemetry data including GPS coordinates, water temperature, depth readings, and related sensor data for the purpose of generating real-time stream overlays and content enhancement features.
5. Recording & Archival: Provider's production infrastructure includes continuous recording capabilities for all video and audio channels as part of standard service delivery. These recordings serve as production archives, quality assurance references, and content creation assets. Recordings are stored on Provider's infrastructure and are subject to Provider's data retention policies.
6. Data Security: All operational data collected under this section is encrypted in transit and at rest using industry-standard methods. Provider implements reasonable security measures to protect collected data from unauthorized access. Data is retained in accordance with Provider's standard data retention policies and applicable law.

5. ACCESS & SECURITY

1. Provider maintains administrative access to all production systems for the purpose of delivering Services, as described in Section 3.
2. Client receives access through designated control panels (PIN-protected web interface) as defined by the service tier. Client's access level is limited to production controls appropriate for their role.
3. Client shall not attempt to gain administrative, SSH, remote desktop, or root access to production systems without explicit written authorization from Provider.
4. All system access is logged and monitored for security, accountability, and quality assurance purposes.
5. Client shall not install, remove, or modify any software on Provider-managed systems without prior written authorization.
6. Client shall not connect unauthorized devices to, or attempt to extract data from, Provider-managed systems or networks.
7. Any unauthorized access attempt, tampering with Provider's service infrastructure, or breach of equipment use policies may result in immediate suspension of Services and may be reported to appropriate authorities.

6. COMPENSATION

1. Service Fee: Client agrees to pay the rate specified in the selected service tier.
2. Setup Fee: A one-time setup fee of $500 covers initial equipment configuration, software installation, service infrastructure deployment, testing, and onboarding.
3. Payment Terms: Payment is due within 7 days of invoice. For daily-rate tiers, invoices are issued weekly or per-event as agreed.
4. Late Payment: Accounts past due by more than 14 days may result in suspension of Services and deactivation of production systems. Accounts past due by more than 30 days may result in termination and equipment retrieval.

7. CONTENT OWNERSHIP & LICENSING

1. Client Content: Client retains full ownership of all video footage, audio recordings, and livestream content captured during production.
2. Provider Content: Provider retains ownership of all overlays, templates, graphics, automation workflows, service infrastructure software, monitoring tools, and related intellectual property created for or used in delivering Services.
3. Provider License to Use Content: Client grants Provider a non-exclusive, royalty-free license to use clips, screenshots, and production highlights from Client's streams for Provider's promotional, portfolio, and marketing purposes, unless Client opts out in writing.
4. Anonymized Data: Provider may use anonymized, aggregated performance data and system metrics derived from service delivery for internal improvement, benchmarking, and product development purposes.

8. TERM & TERMINATION

1. This Agreement begins on the date signed and continues until terminated by either party.
2. Either party may terminate with 30 days written notice.
3. Upon termination: (i) Provider will remove CastNET Software and service infrastructure from all systems within 14 days; (ii) Provider-owned equipment must be returned in good working condition within 14 days or purchased at current replacement cost; (iii) Client retains all their video content; (iv) Outstanding invoices become immediately due; (v) all licenses granted to Client under this Agreement terminate immediately.
4. Provider may terminate immediately for non-payment, unauthorized access attempts, tampering with service infrastructure, equipment misuse, or any other material breach of this Agreement.
5. Provider reserves the right to remotely secure, deactivate, or lock production equipment upon termination or in the event of a material breach pending resolution.

9. LIABILITY & WARRANTY

1. Services are provided "as-is." Provider makes best efforts to ensure reliable streaming but cannot guarantee uninterrupted service due to factors outside Provider's control (internet connectivity, weather, hardware failure, third-party platform issues).
2. Provider's total liability shall not exceed the fees paid by Client in the preceding 30 days.
3. Client acknowledges that Provider's service infrastructure operates continuously on production systems as described in Sections 3 and 4, and that this is a fundamental aspect of the managed service model.

10. CONFIDENTIALITY

Both parties agree to keep confidential any proprietary information shared during the course of this Agreement, including but not limited to: technical configurations, system architecture, pricing terms, business strategies, client data, and operational methodologies. Client specifically agrees not to disclose details of Provider's service infrastructure, monitoring systems, or production methods to any third party.

11. DISPUTE RESOLUTION

1. Any disputes arising under this Agreement shall first be addressed through good-faith negotiation between the parties.
2. If informal resolution fails, disputes shall be resolved through binding arbitration in the state of Provider's principal place of business, in accordance with the rules of the American Arbitration Association.
3. The prevailing party shall be entitled to recover reasonable attorney's fees and costs.

12. GENERAL PROVISIONS

1. This Agreement constitutes the entire agreement between the parties and supersedes all prior communications, representations, and agreements.
2. Provider may update the terms of this Agreement with 30 days written notice. Continued use of Services after notice constitutes acceptance of updated terms.
3. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.
4. This Agreement shall be governed by and construed in accordance with the laws of the state of Provider's principal place of business.
5. Client may not assign or transfer this Agreement without Provider's prior written consent.